ekbd's Privacy Policy

Introduction & Overview

ekbd is a secure and transparent online betting and casino entertainment platform operated for users in Bangladesh. We deeply respect our users' privacy, and ensuring the security of their personal information is one of our highest priorities.

This Policy explains in detail what information ekbd collects, how it is used, who it is shared with, and what rights you have over your personal data. We are committed to keeping your information secure at all times and to never disclosing it to any unauthorized party.

This Policy may be updated from time to time. If changes are made, we will notify you prominently on the website and the update date on this page will be revised. We therefore recommend reviewing this page regularly.

Information We Collect

ekbd collects only the information necessary to provide services, manage accounts, and ensure security. The types of information are described below:

A. Registration & Identity Information:

• Full name and date of birth (for age verification — service is available to users aged 21+ only)
• Mobile number and email address
• Password (stored in encrypted form, never in plain text)
• ID card or national identity card details (for identity verification where applicable)

B. Financial Information:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for transaction processing only
• Deposit and withdrawal history
• Records of transaction amounts and dates

C. Technical Information:

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Login and logout times and dates

D. Activity & Usage Information:

• Play history, bet details, and results
• Preferred game categories and usage patterns
• Communication history with the support team

How We Collect Information

ekbd collects information in the following ways:

• Information You Provide Directly: When you create an account, fill out a form, or contact our support team, you provide information directly.
• Automatic Collection: When you browse our website, certain information is collected automatically through cookies and tracking technologies.
• Third-Party Verification: Limited information may be exchanged through trusted third-party services for identity and age verification.
• Payment Processing: Payment providers (bKash, Nagad, Rocket, Upay) exchange the necessary information to complete transactions.

Data Security Measures

ekbd applies industry-standard security measures to protect your information. Our security practices include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by advanced SSL encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing methods are used.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Regular Security Reviews: The security of our systems is regularly tested and updated.
• Access Controls: Only authorized personnel can access the necessary data, on a strictly limited basis.
• Firewalls & Intrusion Prevention: Strong firewalls and active monitoring systems are in place.

While we ensure the highest level of security, no digital system is entirely risk-free. We therefore recommend keeping your login credentials confidential.

Data Retention Period

ekbd retains your information only for as long as necessary or legally required. Specifically:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Financial and transaction records may be retained after account closure to meet applicable legal requirements.
• Security Logs: Certain logs are retained for a defined period to prevent fraud and maintain security.
• Legal Obligations: Specific information may need to be retained for an extended period due to legal requirements.

Your Rights

As a user of the ekbd platform, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you and how it is used.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, subject to legal obligations.
• Right to Object to Processing: In some cases, you can object to the processing of your information.
• Right to Data Portability: You can request your information in a specific format.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or through 24/7 live chat.

Protection of Minors' Information

ekbd's services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified during the registration process and minors are not permitted to open an account.

If we are informed that a minor's information has been collected unintentionally, we will immediately delete that information and close the associated account.