Someone I know is struggling with addiction — what can I do?

Start by speaking with them with empathy. Offer help without judgment. Contact the ekbd support team by email (support@ekbd.lat) or live chat — we can take steps to restrict the account if needed.

Safe and Responsible Entertainment

Play responsibly at ekbd

ekbd believes gaming is a form of entertainment — not a source of income. We place the highest importance on the safety and mental wellbeing of every player.

What is responsible gaming and why does it matter?

Staying aware while enjoying online betting and casino games is very important. ekbd always wants its users to have a safe and enjoyable experience. Responsible gaming means keeping control of your time and money, knowing when to take a break, and never treating gaming as something you are compelled to do.

Millions of people in Bangladesh enjoy online games for entertainment. ekbd wants every experience to stay fun and safe. That is why we have created tools and guidelines to help you play with awareness.

Remember — losing in a game is normal. But if you keep playing with the mindset that you must win back lost money, that can be a sign of a problem. ekbd is always ready to help in situations like this.

⚠️ Warning Signs

If you notice any of the following signs, seek help right away:

Playing repeatedly to win back lost money
Neglecting family or work for gaming
Betting with borrowed money
Being unable to stop playing
Playing in secret or lying about it
Emotional distress and anxiety

Our Protection Tools

Set Deposit Limits

You can set your own limit for how much money you can deposit per day, week, or month. Once active, changing this limit takes some time to come into effect — this is an intentional safety measure.

Time-Out Option

If you feel you need a short break, you can temporarily close your account for a set period — from 24 hours up to several weeks. During this time, logging in or betting will not be possible.

Self-Exclusion

Use self-exclusion for a longer-term break. Activating this option will completely deactivate your account for a set period, and it cannot be reactivated before that period ends.

Review Gaming History

You can log in to your account at any time to view your full betting history and details of deposits and withdrawals. Review this information regularly and stay aware of your spending.

Age Verification

ekbd is for users aged 21 and above only. Age is verified at registration and identification may be requested in suspicious cases. Access by anyone underage is strictly prohibited.

24/7 Support Service

For any issue related to responsible gaming, our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us via live chat or email.

Age Restrictions

21+

For users aged 21 and above only

All ekbd services — including cricket betting, slots, and casino games — are designed exclusively for adults aged 21 and above. Any access by underage individuals is strictly prohibited. If someone in your household is using this platform inappropriately, contact us right away. We can help with parental control tools.

Top Tips for Responsible Gaming

Set a Budget

Decide how much money you will spend before you start playing. Only spend an amount that, if lost, will not affect your daily life. Setting a monthly deposit limit makes this easier.

Stick to Time Limits

Set a specific amount of time for each session. Use alarms or reminders. Playing for long stretches without a break can cause mental stress and reduces your ability to make good decisions.

Do Not Play on Emotion

Avoid betting when you are upset, angry, or under the influence of substances. Decisions made in these states are often poor and can lead to significant losses.

Accept Losses

The outcome of every game is completely random. Betting more to recover lost money typically leads to greater losses. If you reach your set limit for a session, stop for the day.

Take Breaks and Add Variety

Alongside gaming, spend time with family and friends, pursue hobbies, and exercise. Keeping balance in life means betting will never turn into an addiction.

Let Loved Ones Know

Let a trusted family member know that you play online games. They can keep you aware when needed and be there for you.

💡 Remember

Gaming is for entertainment — it is never:

A guaranteed source of income
A way to pay off debt
A way to relieve stress
An alternative to investment

No game outcome is certain. With the right mindset, ekbd can be an enjoyable experience.

How to Use Self-Exclusion

If you feel that keeping your betting under control is becoming difficult, self-exclusion is an effective step. Follow the steps below:

Log in to ekbd
Access your account and go to the Account Settings section.
Open 'Responsible Gaming' Settings
In this section you will find the deposit limit, time-out, and self-exclusion options.
Select the Exclusion Period
Choose a short-term or long-term option based on your needs.
Confirm
Once activated, it cannot be cancelled before the set period ends — this is for your own protection.
Contact Support for Help
If you have trouble doing it yourself, let us know via live chat or email — we will assist you.

Setting Deposit and Betting Limits

At ekbd the minimum deposit is ৳200 and the minimum withdrawal is ৳500. Set limits that suit you:

Daily Deposit Limit
Set the maximum amount you can deposit each day. Once the limit is reached, no further deposits can be made for that day.
Weekly or Monthly Limit
Weekly or monthly limits can also be set for longer-term budget planning.
Lowering a Limit Takes Effect Immediately
Increasing a limit has a security delay, but lowering one takes effect right away.

🏦 Payment Methods and Limits

bKash, Nagad, Rocket, and Upay can be used for deposits and withdrawals at ekbd. Withdrawals are typically processed within 10–45 minutes. As part of responsible gaming, only use payment accounts registered in your own name.

Need Help? We Are Here for You

If gaming is starting to cause problems instead of enjoyment, feel free to contact us. We are here to help, not to judge.

ekbd Support Team

Live Chat Support 24 hours a day, 7 days a week — support available in Bengali and English

Email Support [email protected] — email us to describe your issue in detail

Language Support Bengali and English — speak to us in your preferred language

Seek Help from Family If controlling your gaming feels difficult, let a trusted family member or friend know

Responsible Gaming FAQ

After logging in to your ekbd account, go to the Account Settings section and select the 'Responsible Gaming' option. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one has a security delay.

No. Self-exclusion cannot be cancelled before the set period ends. This is intentionally designed so that decisions cannot be reversed in a moment of emotion. Once the period is over, you can use your account normally again.

Start by speaking with them with empathy. Offer help without judgment. Contact the ekbd support team by email ([email protected]) or live chat — we can take steps to restrict the account if needed.

Yes. ekbd strictly follows a 21+ age policy. Age is verified at registration and identification may be requested in suspicious cases. If you think an underage person could access your device, set a password on the device and use parental control software.

A time-out is a temporary break — typically from 24 hours to a few weeks. Self-exclusion is a longer-term decision that cannot be changed before the set period ends. If you just need a short break, choose a time-out. If you genuinely need more help, use self-exclusion.

When self-exclusion is active, any withdrawable balance in your account remains safe. You can withdraw it after the period ends or through the support team. Email [email protected] for more details.

Play responsibly and enjoy yourself

Thousands of exciting games are waiting for you at ekbd. Play with awareness, know your limits, and enjoy every moment.

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