ekbd Terms and Conditions
— Full Details
This page presents in full detail all terms for using the ekbd platform, including account management, bonus policy, and responsible gaming guidelines.
Important Notice: Creating an account on the ekbd platform or using any of its services means you have carefully read all the terms and conditions listed below and have agreed to comply with them fully. If you do not agree with these terms, please refrain from using the service.
Introduction & Applicability
ekbd is a reliable online betting and casino entertainment platform serving users in Bangladesh. These terms and conditions ("Terms") serve as a legal agreement between ekbd and its users.
These Terms apply to ekbd's website, mobile platform, and all associated services. Every user is also advised to read our Privacy Policy and Responsible Gaming guidelines alongside these Terms.
We reserve the right to modify or update these Terms at any time. If a user continues to use the service after changes take effect, they will be considered to have accepted the updated Terms.
Table of Contents
Section 1: Eligibility & Age Requirement
1.1 Age Requirement
Users must be at least 21 (twenty-one) years of age to create and use an account on the ekbd platform. This is a strict requirement, and any account found in violation will be closed immediately. This service is for ages 21+ only.
We may request identification or other documents for age verification at any time. Some account functions may be restricted until verification is complete.
1.2 Personal Use Requirement
ekbd's services are for personal and recreational use only. Using the platform for commercial purposes, on behalf of third parties, or for business gain is strictly prohibited.
1.3 One Account Policy
Each user may create only one account. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud. If multiple accounts are detected, ekbd reserves the right to close all accounts and cancel any outstanding balance.
Section 2: Account Registration & Management
2.1 Information at Registration
You must provide accurate and complete information when creating an account. Providing false or misleading information is a direct violation of these Terms. ekbd reserves the right to verify information at any time.
- You must provide your real, accurate name.
- You must use an active, personal mobile number.
- If any provided information changes, it must be updated as soon as possible.
- The user bears full responsibility for the accuracy of their information.
2.2 Password & Security
It is your responsibility to keep your account login details completely confidential. You are strongly advised not to share your password with anyone. If you suspect any unauthorised access to your account, notify the ekbd support team immediately.
The user is responsible for all activity that occurs on their account. However, if you report an incident in a timely manner, we will try to assist subject to investigation.
2.3 Account Verification (KYC)
ekbd conducts an identity verification process (Know Your Customer) to ensure safe and transparent service. Government-issued documents such as a national ID card or passport may be required. Withdrawal access may be limited until verification is complete.
Section 3: Deposit & Withdrawal Policy
3.1 Accepted Payment Methods
ekbd processes transactions through Bangladesh's widely used mobile banking services. Currently accepted payment methods are: bKash, Nagad, Rocket, and Upay. ekbd accepts transactions through these four methods only.
3.2 Minimum Deposit & Withdrawal Amounts
- Minimum deposit for all methods: ৳200
- Minimum withdrawal for all methods: ৳500
- Standard withdrawal processing time: 10–45 minutes
Withdrawal requests are generally processed within 10 to 45 minutes. However, delays may occur in cases of verification or unusual circumstances.
3.3 Transaction Security
All financial transactions are secured via SSL encryption. Never provide your mobile banking PIN or account details to any ekbd representative — no one from our team will ask for such information.
3.4 Fraudulent Transactions
If evidence of fake or fraudulent transactions is found, the associated account will be suspended immediately and the balance may be forfeited. ekbd reserves the right to inform the relevant authorities about any suspicious transactions.
Section 4: Bonuses & Promotional Offers
4.1 Welcome Bonus
New users are eligible for a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. Depositing the maximum of ৳18,000 will earn a bonus of ৳8,000, giving a total of ৳26,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.
Example: If you receive a ৳1,000 bonus, you must complete ৳1,000 × 15 = ৳15,000 in bets before the bonus becomes withdrawable.
4.3 Bonus Usage Rules
- Bonuses cannot be withdrawn directly — wagering requirements must be completed first.
- Each account may participate in each promotional offer only once.
- Any violation of bonus terms may result in the bonus being cancelled.
- The requirements of multiple bonuses cannot be fulfilled simultaneously unless the offer explicitly states otherwise.
4.4 Special Promotions
ekbd may occasionally offer special promotional offers. Each offer will have its own terms and conditions, which will be stated on the relevant promotion page. If there is a conflict between the general terms and the terms of a special offer, the special offer's terms will apply.
Section 5: Game Rules & Fairness
5.1 Fair Play Policy
All games on the ekbd platform are operated fairly and transparently. We use software from established and recognised game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi.
5.2 Technical Issues
If a game is left incomplete due to a technical error or disconnection, ekbd will attempt to provide an appropriate resolution subject to investigation. In the event of a dispute over a game result, the game provider's server logs will be treated as the final evidence.
5.3 Betting Rules
- All bet results are final — bets placed in error cannot be changed.
- Bets added after the result of an event has been confirmed will be considered void.
- Winnings above a certain limit may require additional verification.
Prohibited Activities
6.1 Strictly Prohibited
The activities listed below are strictly prohibited, and if detected, the associated account will be closed immediately:
- Creating or operating multiple accounts.
- Creating artificial betting patterns with the aim of gaining bonus benefits.
- Playing using bots, automated software, or artificial intelligence.
- Conducting transactions using third-party payment methods.
- Using the platform for money laundering or illegal activities.
- Threatening or mistreating ekbd staff.
- Intentionally exploiting incorrectly displayed odds or technical errors.
- Attempting to breach the platform's security systems or discover vulnerabilities.
6.2 Consequences
If evidence of involvement in any of the above activities is found, all accumulated funds may be cancelled and the account may be permanently closed. ekbd reserves the right to take legal action in serious cases.
Section 7: Account Suspension & Closure
7.1 Unilateral Suspension
ekbd may temporarily or permanently close any account without prior notice in any of the following circumstances:
- Violation of any clause of these Terms.
- Detection of false information or fraudulent activity.
- In the interest of an ongoing investigation.
- At the direction of a legal or regulatory authority.
7.2 Closure at the User's Own Request
If you wish to close your own account, please contact the ekbd support team. If there are any unsettled bets at the time of closure, the remaining valid balance will be returned once they are completed normally.
7.3 Self-Exclusion
As part of responsible gaming, a user can activate a self-exclusion for a set period of time. During this period, it will not be possible to log in or place bets on the account. For more details about self-exclusion, please visit our responsible gaming page.
Section 8: Limitation of Liability
8.1 Nature of Service
ekbd's services are provided on an "as-is" basis. We cannot guarantee uninterrupted, error-free, or completely secure service. The service may occasionally be temporarily unavailable for maintenance.
8.2 Liability for Financial Loss
There is a possibility of financial loss in online betting and casino games. ekbd is not responsible for any financial losses arising from a user's betting or gaming. Each user plays at their own discretion and at their own risk.
8.3 Third-Party Software
ekbd is not directly responsible for any errors or issues with game providers' software. However, we will make efforts to liaise with the game provider and seek a resolution on the user's behalf.
8.4 Internet Connection
A stable internet connection is required to use the service. ekbd is not responsible for any game or bet affected by internet connectivity issues.
Responsible Gaming Policy
9.1 Gaming as Entertainment
Gaming on ekbd should always be viewed as entertainment — not as a source of income. We encourage all users to play within their means. Betting is never a solution for recovering lost money.
9.2 Age Verification & Protection of Minors
Use of this platform by anyone under the age of 21 is strictly prohibited. We actively maintain measures to prevent minors from gaining access.
9.3 Support Resources
If you feel addicted to gaming or are beginning to lose financial control, contact ekbd's 24/7 support team immediately or activate self-exclusion. For more details, visit our responsible gaming page.
Section 10: Changes to Terms
10.1 Right to Modify
ekbd reserves the right to change, amend, or remove any part of these terms at any time and for any reason. For significant changes, we will post a notice on the website.
10.2 Continued Use Means Acceptance
Continuing to use the platform after changes to the terms will be considered your acceptance of the new terms. We recommend reviewing this page regularly.
10.3 Prior Agreements
These terms replace all previous oral or written understandings. Claims based on any printed copy or screenshot of older terms will not be accepted.
Section 11: Contact
11.1 Support Channels
If you have any questions or complaints regarding these terms, please contact us. ekbd provides support 24 hours a day, 7 days a week via live chat and email.
- 24/7 Live Chat — via the platform
- Email: [email protected]
- Support is available in both Bengali and English
11.2 Complaint Resolution
If you have a dispute or complaint, please contact the support team first. We strive to investigate and resolve all complaints through a fair and transparent process.
Learn More About ekbd
Read all our platform policies and enjoy responsibly.